Printing Issues

Start Printing Button grayed out, cannot start printing.

Check if the printer is powered on and correctly connected.

Frame missing

Cleanse Nozzle, instructions refer to Maintenance Guide Book.

Blurry or Scattered prints

Reduce the distance between printhead and substrates.

Ghosting and Horizontal Mirror Prints

Change settings in “Pint Settings >Direction Settings>Line Directions”

Printing started, but no content printed

Ink run out Check if CISS ink run out
Check ink cartridge chip status if need to change cartridge

Print Delay exceed printing target length
Check Print Delay settings

No Photocell signals Reassure Photocell connection
Check settings in“Peripheral Manager>General>Photocell”

No Synchronizer signals
Reassure Synchronizer connection;
Check settings in“Peripheral Manager>General>Synchronizer”

How to resolve blurry printing or scattered dots

It may be due to the printing distance being too far. Adjust to reduce the distance between the print head and the printed object.

Cannot identify ink cartridge

Ink cartridge not successfully connected, Reconnect ink cartridgeInk cartridge not successfully connected Reconnect ink cartridge.
Wrong Sales Code on ink cartridge Try another cartridge and contact supplier.

Cannot identify photocell

Photocell not successfully connect
Reassure Photocell connection.

Wrong photocell settings
Check settings in“Peripheral Manager>General>Photocell”